Bengal Wine Privacy Policy — Your Data, Our Responsibility

Welcome to Bengal Wine. This privacy policy explains what information we collect when you use the Bengal Wine platform, how we use it, and how we keep it secure.

By using our platform, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.

This privacy policy is built in accordance with international data protection standards. We follow GDPR principles and ensure responsible handling of all user data.

• This policy applies to the use of Bengal Wine across all types of devices.
• The same policy applies whether you access via mobile app, web browser, or any other means.
• This policy does not apply to third-party websites or services.

Bengal Wine only collects information necessary to deliver services, ensure security, and meet legal obligations. A detailed breakdown is provided below.

Bengal Wine uses collected data solely for specific, lawful purposes. Your information is never used beyond the scope of this privacy policy.

• Account Management: For registration, login, password reset, and general account management.
• Payment Processing: For the secure processing of deposits, withdrawals, and transactions.
• Identity Verification: To comply with legal requirements and KYC policies.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your issues and respond to your requests.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Obligations: To comply with regulatory requirements.

Bengal Wine follows international-standard data protection practices. We maintain multiple layers of security to keep your information safe.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption, ensuring bank-grade protection.
• Secure Servers: All data is stored in ISO 27001-certified data centers with 24/7 monitoring.
• Restricted Access: Only authorized personnel can access the necessary data, and all access is logged.
• Regular Audits: Third-party security experts regularly audit our systems.
• Data Retention: After account closure, data is retained for up to 5 years as required by law, then securely deleted.

Bengal Wine never sells your personal information or shares it with third parties for advertising purposes. However, limited information may be shared in certain specific circumstances.

• Payment Processor: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, Rocket, and others.
• Identity Verification Services: Licensed third-party services may be used for KYC verification.
• Law Enforcement: Information may be disclosed pursuant to a court order or at the direction of a regulatory authority.
• Business Transfer: Users will be notified in advance in the event of a company acquisition or merger.

Bengal Wine uses cookies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

You have the following rights over your personal information on Bengal Wine. Contact us at any time to exercise these rights.

• Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Portability: You can request a copy of your data in a readable, portable format.
• Objection to Processing: You may object to the processing of your data for specific reasons.
• Withdrawal of Consent: Consent given for marketing communications can be withdrawn at any time.

Bengal Wine strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• Additional identity verification may be requested in cases of suspected irregularities.
• If a minor is found to have created an account, it will be immediately closed and all associated data deleted.

If you believe a minor is using our platform, please contact us directly.

Bengal Wine reserves the right to update this Privacy Policy as needed. In the event of any changes, we will notify you through the following methods.

• A notice will be posted on the website.
• For significant changes, you will be notified via your registered email.
• The "Last Updated" date will be noted at the top of the policy.

Reach out to us for any privacy-related questions, requests, or complaints. We're always here to help.

• Email: support@bengalwine.app
• Live Chat: Log in to the platform and chat with us directly (available 24/7).
• Response Time: Usually within 24 hours, up to 72 hours for complex matters.