Bengal Wine Terms & Conditions — Complete Guide

By accessing the Bengal Wine platform, you are considered to have automatically accepted these Terms & Conditions. This agreement is a legally binding contract that governs the relationship between Bengal Wine and its users.

Bengal Wine is an online Sports Betting and casino platform operating under an international gaming license, dedicated to providing a safe, transparent, and entertaining experience for users in Bangladesh.

These terms and conditions have been prepared in Bengali. In the event of any dispute, the Bengali version shall be considered final and binding. It is the user's sole responsibility to understand Bengal Wine's terms and conditions.

• These terms and conditions apply to personal and non-commercial use only.
• By using any service on the platform, you agree to be bound by these terms and conditions.
• This platform is strictly prohibited for minors or anyone legally ineligible to participate.
• Bengal Wine reserves the right to suspend, restrict, or modify its services at any time.

To register on Bengal Wine, you must provide accurate and complete information. Accounts created with false or incomplete details may be terminated at any time.

• Age Requirement: You must be at least 18 years old to register.
• One Account: Only one account is permitted per person, household, or IP address.
• Accurate Information: You must provide your correct name, address, phone number, and email address.
• Password Security: You are solely responsible for keeping your account password confidential.

After registration, Bengal Wine may request additional information or documents at any time. Failure to provide them within the specified timeframe may result in a temporary account suspension.

Bengal Wine supports a variety of payment methods for deposits and withdrawals. All transactions are processed through secure, encrypted channels.

• The deposit and withdrawal method must be the same (with some exceptions).
• Withdrawal requests may take up to 72 hours to process.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Unusual or suspicious transactions may be subject to additional verification.

The following rules must be followed when betting on Bengal Wine. They apply to all Sports Betting and casino games on the platform.

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled, except under certain specific circumstances.
• Odds Change: Bengal Wine reserves the right to change odds at any time. If odds change before confirmation, the updated odds will apply.
• Match Cancelled: If an event is cancelled or postponed, the stake for the relevant bet will be refunded.
• Live Betting: In live betting, server delays may affect the outcome of decisions — in such cases, the server record is final.
• Maximum Win: A maximum win limit applies per event, which may vary by game and category.

For any betting disputes, Bengal Wine's server logs shall serve as the definitive evidence. If a bet is accepted at an incorrect odds due to a technical error, Bengal Wine reserves the right to void that bet.

Bengal Wine regularly offers a range of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before accepting.

• Each bonus is applicable once per account only.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Any attempt to abuse bonuses may result in bonus cancellation and account suspension.
• Bengal Wine reserves the right to modify or cancel any bonus offer at any time.

Separate terms also apply to free bets, cashback, and loyalty points. Full details are available on the relevant promotions page.

The following activities are strictly prohibited on the Bengal Wine platform. Violations will result in permanent account closure and forfeiture of all funds.

• Money Laundering: Using the platform for money laundering purposes.
• Bots & Automation: Using automated software or bots to place bets.
• System Exploitation: Exploiting technical glitches or bugs to gain an unfair advantage.
• Collaborative Betting: Coordinating bets across multiple accounts to manipulate the system.
• False Identity: Creating an account or conducting transactions using another person's identity.
• Underage Access: Operating an account on behalf of anyone under the age of 18.

Bengal Wine believes betting should be a form of entertainment and should never have a negative impact on your life. We encourage all members to bet responsibly.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Betting Limits: You have the option to set a maximum stake per bet.
• Session Time Limit: A time limit can be set for each session.
• Cooldown Period: You can take a temporary break for 24 hours, 7 days, or 30 days.
• Self-Exclusion: There is also an option to permanently close your account.

If you feel that betting is having a negative impact on your daily life, relationships, or finances, please reach out to our support team. For more information, visit our Responsible Gaming View Page.

Bengal Wine reserves the right to close or suspend an account without prior notice in the following circumstances:

• In cases of Terms & Conditions violations.
• In cases of providing false information.
• If fraudulent activity is detected.
• For accounts that have been inactive for an extended period (over 12 months).
• At the direction of a regulatory authority.

Users may also request account closure at any time. You will be given the opportunity to withdraw your available balance before closure, unless funds have been forfeited due to a breach of terms.

For any disputes, please contact our support team in the first instance. We aim to respond within 48 hours.

• Step 1: Contact us via live chat or email with the details of your issue.
• Step 2: The support team will provide an initial response within 48 hours.
• Step 3: If the resolution is unsatisfactory, the matter will be escalated to a manager.
• Step 4: If a resolution cannot be reached, the matter may be referred to an international gaming dispute resolution body.

Bengal Wine reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or a notice on the platform.

• The updated terms will take effect from the date of the change.
• Continued use of the platform after any changes will be considered as your acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account.

The latest version of these Terms & Conditions will always be available on this page. We recommend checking back regularly.